Cancellation Policy

 

If for any reason you need to cancel or change your booking in any way please let us know as soon as possible.

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Room Cancellations, all guests should refer to the cancellation policy stated on their confirmation. The below is just a guide and is superseded by the cancellation policy on your confirmation.

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• Room Rates - These rates may be amended or cancelled until 4pm 7 days prior to check-in for a full refund. Within 7 days no refund will be given under any circumstances.

• Non-Refundable Rates - These rates will not be refunded under any circumstance.

• Packages - These rates may be amended or cancelled up to 4pm 14 days prior to check-in for a full refund. Within 14 days no refund will be given under any circumstances.

• Group bookings - these will be agreed as part of your agreed proposal.

• All refunds are at management discretion.

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Booking Protection provided by XCover - When opting in to booking protection you agree to XCover's terms & Conditions which supersede our own. Any booking with booking protection must be cancelled directly with XCover and will not receive a refund directly from us under any circumstance. Added extras may be refunded if applicable. 

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Experiences Cancellations

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• Cancel up to 24 hours in advance for full refund.​

• Cancellations within 24 hours may receive a 50% refund + still provided with all associated food and drink.

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